Managed Services
End-to-end IT and operations management on a subscription model. From infrastructure and security to application support and 24×7 helpdesk — we take full ownership so your leadership stays focused on strategy.
Full ownership. Guaranteed outcomes.
Enterprises in the GCC and South Asia increasingly need a partner who can take end-to-end operational responsibility — not just deliver a project and leave. Digital Sarthi's managed services model means we own the outcome, not just the effort.
We sign SLA-backed contracts covering uptime, response time, security posture, and service quality. You get measurable accountability — not just a service desk ticket number.
Our India-based delivery centre provides 24×7 coverage, while our Singapore team maintains senior client relationships and strategic oversight.
Structured around your criticality
All tiers include dedicated account management, monthly reporting, and quarterly business reviews. Scope and SLAs are customised at engagement.
- Infrastructure monitoring
- L1/L2 helpdesk
- Monthly reporting
- Patch management
- Backup management
- Everything in Standard
- L3 application support
- Security operations
- Cloud optimisation
- Quarterly business review
- Everything in Enterprise
- Dedicated ops team
- On-site support option
- Real-time exec dashboard
- SLA financial penalties
Ready to hand over your IT operations?
We'll design a managed services scope that fits your organisation and back it with financial SLAs.
Request a Briefing